City of Cape Town online service requests

Via the Newlands Resident’s Association and Gill Lanham, good news for those of us who don’t enjoy or don’t have time for call centres — you can now log service requests and maintenance issues/complaints directly on the city’s website. Here’s how:

  1. Visit the council web site at
  2. Click ‘Service Requests’ in the main menu on the left of the page. A new window opens… ‘Welcome to Service Requests’. Follow the prompts.
  3. Select the ‘nature of your request’ from the comprehensive dropdown lists (‘Group’ then ‘Service’).
  4. Find the location on a map or type in the address
  5. Describe the service required, issue or complaint.
  6. Attach supporting documents and photographs if applicable.

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